After sales Guidelines of Dalian Crane Mining Co., Ltd

One Basic requirements for service

a) The business department conducts follow-up visits to customers who purchase products to understand the problems that exist during their use;

b) Carefully record and promptly handle user feedback according to product usage requirements to ensure user satisfaction.

II Implementation, validation, and reporting of services

a) The business department is responsible for developing a quality follow-up plan and organizing relevant personnel to conduct follow-up visits to users;

b) The business department conducts serious follow-up according to the content of the follow-up, collects and organizes quality information, and identifies problems;

c) Record all customer visits, letters, calls, and other information to ensure clarity and completeness, and handle them accordingly;

d) The deputy general manager inspects service records and is responsible for organizing the verification of service work.

III Pre sales, in sales, and after-sales service

a) Pre sales can introduce products to customers to help them choose product specifications and models based on their intended use;

b) According to customer requirements, introduce product performance, price, or provide suggestions on economy, usability, and reliability to facilitate customers' decision-making on procurement types;

c) In the process of purchasing products from customers, we guarantee the quality and schedule requirements according to customer requirements, and meet customer requirements with sincerity and trustworthiness;

d) Responsible for free replacement of vulnerable parts of the product during the warranty period;

e) After receiving customer complaints, the business department and relevant departments jointly analyze and propose solutions or classify corrective measures, and dispatch service personnel to provide on-site services as needed;

f) After the service is completed, the effectiveness of the service shall be verified or evaluated, and the after-sales service record shall be filled out by the distributor or service personnel;

g) The business department reports the measurement of customer feedback, visits, complaints, and follow-up services, as well as customer satisfaction, to the deputy general manager in written form every year, and serves as one of the input documents for management review.  

After sales service hotline: 0411-86704847, 86704974